We are so confident that you will love our products that we offer a 100% money back guarantee. If you are not completely satisfied with your purchase, simply return it to us within 30 days of receipt for a full refund.

To return a product, please email our customer service team at hello@prosurface.co.uk. We will provide you with instructions on how to return your product.

All returned products must be in their original condition, with all tags and packaging. Products that have been used or damaged will not be accepted for return.

Once we receive your returned product, we will process your refund within 10 business days.

Before Returning an item, please follow these steps below:

• Goods will only be accepted for return within 30 days of ordering the item.
• The item is your responsibility until it reaches us. Therefore, we ALWAYS recommend that you send the parcel using an insured delivery service. If an item has not been delivered and has been sent via an untracked service, unfortunately there is nothing we can do about this.
• Any discrepancies of orders must be reported within 3 working days of the delivery date. All orders will come with a packing slip, please send us a picture of this along with your order number and a list of missing/incorrect items.
• If we are found to be fault a pre paid label shall be provided, we WONT refund a postage label if you have decided to send the back yourself.